Major Incident Manager

  • 22 Feb 2021
  • ACT
  • Contract
  • 12 Month day rate initial contract
  • March 2021 Start
  • Apply now for consideration
Our Client, a Government agency based in Canberra is seeking to appoint a Major Incident Manager to the Service Management Operations team on an initial 12 month contract engagement with a further 12 month extension available based on performance and business requirements.
Key responsibilities include:
  • Day to day management of major incidents, the associated Post Major Incident Reviews (PMIR) and any other reporting requirements
  • Work with the Assistant Director Service Management Operations Management to manage the Service Management Operations workload
  • Manage Major Incidents from identification, resolution and post incident activities
  • Chair PMIR forum working with stakeholders to ensure that actions are being completed in response to Major Incidents
  • Completing all required reporting – Major Incident Briefs, Post Major Incident Review reports and other reporting requirements
  • Communicate effectively to a variety of stakeholders with differing levels of ICT knowledge
  • Helping with other Service Management Operations duties when workload allows.
  • Participating in the Major Incident On-call, responding to major incidents in accordance with major incidents processes and standards.
  • Effectively prioritise work and respond to changes in fast paced dynamic environment
  • Have a commitment to achieving positive outcomes for all stakeholders internal and external
  • Have the ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards
  • Manage confidential and sensitive information
  • Foster a positive culture within the Service Operations team aligned with Agency values
  • Build and maintain effective working relationships with internal and external stakeholders
  • On-call arrangements in place
Selection Criteria:
  • Australian Citizenship or Permanent residency essential
  • Demonstrated experience managing major incidents in a large multi-vendor, multi service provider environment
  • Proven ability to work through, and progress, complex issues with limited direction
  • Demonstrate a strong commitment to meeting agreed work targets and standards
  • Demonstrate strong leadership in operational environments
  • Demonstrated high level communication skills and the ability to tailor communication to its intended audience
  • Experience working in Government, or providing services to Government agency
  • Pre engagement checks will be completed by the Government agency prior to commencement of contract