Major Incident Manager
- 22 Feb 2021
- ACT
- Contract
- 12 Month day rate initial contract
- March 2021 Start
- Apply now for consideration
Our Client, a Government agency based in Canberra is seeking to appoint a Major Incident Manager to the Service Management Operations team on an initial 12 month contract engagement with a further 12 month extension available based on performance and business requirements.
Key responsibilities include:
Selection Criteria:
Key responsibilities include:
- Day to day management of major incidents, the associated Post Major Incident Reviews (PMIR) and any other reporting requirements
- Work with the Assistant Director Service Management Operations Management to manage the Service Management Operations workload
- Manage Major Incidents from identification, resolution and post incident activities
- Chair PMIR forum working with stakeholders to ensure that actions are being completed in response to Major Incidents
- Completing all required reporting – Major Incident Briefs, Post Major Incident Review reports and other reporting requirements
- Communicate effectively to a variety of stakeholders with differing levels of ICT knowledge
- Helping with other Service Management Operations duties when workload allows.
- Participating in the Major Incident On-call, responding to major incidents in accordance with major incidents processes and standards.
- Effectively prioritise work and respond to changes in fast paced dynamic environment
- Have a commitment to achieving positive outcomes for all stakeholders internal and external
- Have the ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards
- Manage confidential and sensitive information
- Foster a positive culture within the Service Operations team aligned with Agency values
- Build and maintain effective working relationships with internal and external stakeholders
- On-call arrangements in place
Selection Criteria:
- Australian Citizenship or Permanent residency essential
- Demonstrated experience managing major incidents in a large multi-vendor, multi service provider environment
- Proven ability to work through, and progress, complex issues with limited direction
- Demonstrate a strong commitment to meeting agreed work targets and standards
- Demonstrate strong leadership in operational environments
- Demonstrated high level communication skills and the ability to tailor communication to its intended audience
- Experience working in Government, or providing services to Government agency
- Pre engagement checks will be completed by the Government agency prior to commencement of contract