Service Desk Analyst
- 15 Apr 2021
- Sydney
- Contract
- NSW Government
- Predominantly Remote working with occasional office based work
- Immediate starts available
Our Client, a NSW Government organisation is seeking to appoint a number of Level 1 & 2 Service Desk Analysts to join the existing team on an initial contract basis until September 2021 with extension options available based on performance and business requirements.
The Information & Digital Services Operations are responsible for managing and resolving technological incidents and requests across the Government Department as as such are seeking to add an additional four Service Desk Analysts to the existing team.
Key responsibilities include:
The Information & Digital Services Operations are responsible for managing and resolving technological incidents and requests across the Government Department as as such are seeking to add an additional four Service Desk Analysts to the existing team.
Key responsibilities include:
- Providing Level 1 and 2 support to users utilising a range of media including the Infrastructure environment and software to troubleshoot and resolve issues of moderate complexity across the organisations ICT environment.
- Australian citizenship or permanent residency essential
- Able to work rotating roster arrangements between Mon - Fri 7:30am – 6:00pm
- Relevant experience in a similar technical service desk role within a medium to large organisation.
- Experience working with Microsoft technologies such as Active Directory and a good understanding of networking concepts such as DNS, DHCP, TCP/IP.
- Ability to problem solve through analytical thinking and research rather than historical learning.
- A strong customer focus and ability to effectively communicate in technical and non-technical language.
- Ability to manage competing priorities and deliver outcomes in a fast paced environment
- Experience with ticket logging tools and documentation such as ServiceNow