JOB DETAILS

Lead Data Analyst | Teradata /Genesys

  • 23 Oct 2019
  • Melbourne
  • Contract
  • Pick your office | Box Hill / Paramatta / Brisbane
  • Federal Agency - Open to Australian Citizens
  • Join a team of 10 Analytics Pros
About the Agency

This is one of the larger Federal agencies, which operate a number of Dat a& Analytics teams tasked with a variety of deliverables.

This role is in Smarter Data, Analytics Insight and Delivery and mainly operate out of Box Hill in Melbourne. We are happy to locate people in Sydney or Brisbane if thats a preference.

What is the job ?

• Working as part of a team to develop a data mart to support contact centre reporting.
• Provide technical support and knowledge transfer to other Data Analysts/Developers
• Embedding new techniques and practices for data analysis, data mart development, testing and technical artefacts within the team.
• Providing technical leadership around performance tuning of scripts
• Provide technical assistance to team members undertaking data mart development.
• Provide expert advice around Genesys data sources
• Contributing to capability development support materials including, learning pathways and training materials.

What are we looking for in an ideal candidate ?

Advanced skills in the development of complex relational queries using SQL, as applied to development of scripts in Teradata.
• Experience with contact centre reporting and analytics such as Intelligent Workload Distribution (iWD), Workspace Desktop Enterprise (WDE), Nuance, Cassandra, Verint, Workforce Manager (WFM)
• Experience using Genesys infrastructure in particular Genesys Infomart 8.5x
• Best practice design and development of data marts in the Teradata environment
• Experience cleaning, transforming and combining datasets to create curated data sets to solve very complex enterprise data requirements
• Experience communicating to stakeholders who may not have knowledge of the systems and underlying data.
• Ability to synthesise source data from multiple systems and apply a business interpretation layer over this data
• Experience in agile delivery (this will be the methodology used throughout the engagement) and working in a dynamic environment with challenging requirements

Interested ?

Please apply online for an immediate interview